> Initializing system core...
> Loading hardware diagnostics...
> Configuring network routing & firewall...
> System healthy (SLA: 99.9%). Ready!
NOC: ONLINE & READY | RTT 12ms | SLA 99.9%

Hello, I'm

MUHAMAD HARIS

>  |

Halo, saya Muhamad Haris, spesialis IT Support dengan komitmen penuh pada keandalan operasional sistem komputer Anda. Ahli dalam mereduksi kendala hardware, pemutakhiran software terpusat, mitigasi keamanan, hingga optimalisasi jaringan lokal secara andal.

0+ Years Experience
0.9% SLA Reliability
0+ Tickets Resolved
0m Avg. Response Time
Scroll Down
Windows 10/11 & Server Linux Ubuntu / Debian MikroTik RouterOS Microsoft 365 Cyber Security & Antivirus PC & Laptop Assembly Data Recovery & Backup CCTV & IP Camera PowerShell & Bash Windows 10/11 & Server Linux Ubuntu / Debian MikroTik RouterOS Microsoft 365 Cyber Security & Antivirus PC & Laptop Assembly Data Recovery & Backup CCTV & IP Camera PowerShell & Bash

About Me

Committed to operational excellence, infrastructure stability, and rapid user support

Muhamad Haris - IT Support Specialist
5+ Yrs Exp

Senior IT Support & Systems Technician

I am an IT Support Professional with a strong track record at PT Indomarco Prismatama, managing IT operations for 150+ workstations and multi-node network infrastructure with a 99% SLA commitment.

My core capabilities span low-level hardware diagnostics (component testing, motherboard repair, RAM/SSD upgrades), MikroTik routing & VLAN setups, centralized security patching, and disaster recovery.

Name: Muhamad Haris
Location: Palembang, Indonesia
Email: mhrs.354@gmail.com
Status: Ready for Full-time / Project
Get in Touch

Technical Competencies

Hands-on skills refined through enterprise maintenance and crisis response

PC & Server Assembly

95%

Hardware Diagnostics (POST/BSOD)

92%

Laptop Component Repair & Cleaning

88%

Printers & Thermal POS Setup

90%

CCTV / NVR & DVR Cabling

85%

Data Recovery & Storage Health

82%

Windows 10/11 & Server Deployment

95%

Microsoft 365, Outlook & Office Suite

94%

Remote Support (AnyDesk, TeamViewer)

96%

Antivirus, Malware Removal & Patching

90%

Automated Backup & Imaging Solutions

86%

Linux Ubuntu CLI Administration

78%

MikroTik RouterOS Routing & Bandwidth

90%

LAN Architecture, Cabling & Crimping

95%

Access Point & Wireless Bridge Setup

88%

TCP/IP, DHCP, DNS, VLAN Troubleshooting

90%

Firewall Rules & Port Forwarding

82%

NAS & File Server Management

85%

What I Provide

End-to-end technical support, maintenance, and enterprise infrastructure solutions

PC & Laptop Repair

Full hardware diagnosis, thermal re-pasting, component replacement (motherboard, power supply, RAM, SSD), and performance optimization.

Corporate Network Setup

Design and deployment of LAN networks, structured cable management, MikroTik router configuration, WiFi roaming, and bandwidth management.

Remote & On-Site Support

Rapid resolution for software crashes, printer driver errors, email configuration (Outlook/M365), and operating system glitches.

Security & System Hardening

Malware/ransomware eradication, centralized antivirus deployment, system patching, and scheduled offline/cloud backup protocols.

CCTV Security Systems

Installation of IP/Analog security cameras, NVR/DVR storage calculation, PoE switch wiring, and secure mobile streaming setup.

Preventive Maintenance

Scheduled hardware cleaning, disk health monitoring (S.M.A.R.T), log audits, and SLA reporting to prevent costly downtime.

Troubleshooting Case Studies

Real-world problem solving: From symptom analysis to reliable recovery

Network 100% Resolved

MikroTik Broadcast Storm & Corporate LAN Outage

Problem:

Entire office network suffered from 80% packet loss and high latency (>2000ms), disrupting point-of-sale and cashier transactions.

Diagnosis:

Analyzed traffic with Wireshark and discovered an accidental loop back created by an unmanaged desk switch causing an ARP broadcast storm.

Solution:

Isolated the looped port, activated Loop Protect on MikroTik, segregated the POS terminals into a dedicated VLAN, and enabled RSTP.

Tools: MikroTik RouterOS Wireshark VLAN
Hardware Zero Data Loss

Critical Storage Degraded in Central POS Workstation

Problem:

Main accounting PC froze repeatedly with Blue Screen (KERNEL_DATA_INPAGE_ERROR) during daily database consolidation.

Diagnosis:

S.M.A.R.T analysis revealed 120+ reallocated sectors on the primary HDD, indicating imminent mechanical failure.

Solution:

Created a sector-by-sector disk image via Clonezilla live USB, restored onto a new NVMe SSD, and scheduled automated cloud backups.

Tools: Clonezilla CrystalDiskInfo NVMe SSD
Security 100% Sanitized

Ransomware Vector Containment & Clean System Deployment

Problem:

Suspicious outbound connections and unauthorized background crypto miner detected across 5 operational branch PCs.

Diagnosis:

Infection originated from an unverified flash drive bypass. Persistent scheduled tasks were continuously reviving the malicious payload.

Solution:

Disconnected nodes from the LAN, purged registry tasks, deployed enterprise antivirus with USB mass storage lockdown policies.

Tools: PowerShell Autoruns Kaspersky/Defender
System & OS 50+ PCs Deployed

Automated Windows 11 Enterprise Migration

Problem:

Manual OS installation on 50+ new office PCs was projected to take 2 weeks, causing critical branch launch delays.

Diagnosis:

Identified repetitive driver installations, printer configurations, and security baseline policies as the bottleneck.

Solution:

Built a customized Sysprep golden image with pre-configured drivers and unattended answers file, deploying 50 PCs in under 2 days.

Tools: Sysprep DISM Clonezilla XML Answer File

Interactive IT Lab & Tools

Live enterprise network topology simulator & instant IPv4 CIDR subnetting calculator

WAN Gateway 203.0.113.1 / Fiber
MikroTik Router Core Gateway & Firewall
Managed Switch 24P 802.1Q VLAN Trunking
VLAN 10
POS Kasir Subnet 192.168.10.15
VLAN 20
Office Workstations 192.168.20.44
VLAN 30
Local Server & NAS 192.168.30.10
Live Packet Tracer Terminal
[System Ready] Network topology initialized. Select source & destination nodes above to trace packets.

IPv4 Subnet Configuration

Quick Presets:

Calculated Subnet Architecture

Network Address (ID) 192.168.10.0
Broadcast Address 192.168.10.255
Usable Host Range 192.168.10.1 — 192.168.10.254
Total Usable Hosts 254 Hosts
Subnet Mask 255.255.255.0
Wildcard Mask 0.0.0.255
32-Bit IPv4 Allocation (Network vs Host Bits) 24 Net Bits / 8 Host Bits

Hardware & Cabling Overhaul Showcase

Interactive drag-to-compare: Transforming messy, unmanaged setups into clean enterprise standards

Structured Cabling

Server Rack & Patch Panel Cable Management

Penataan kabel LAN UTP Cat6 kusut menjadi terorganisir dengan label port & sirkulasi udara optimal.

BEFORE: UNMANAGED
Tangled UTP Cables
Blocked Airflow (78°C)
Unlabeled Patch Ports
AFTER: ENTERPRISE OVERHAUL
Structured Color-Coded Cat6
Optimal 100% Airflow (42°C)
TIA/EIA Labeled Patch Panel
Hardware Overhaul

Workstation Deep Clean & Thermal Repasting

Pemulihan komputer panas & throttling menjadi dingin, stabil, dan siap kerja 24/7 tanpa risiko overheat.

BEFORE: OVERHEATING
94°C (Thermal Throttling)
Dried Crusty Paste & Dust Clogged
Benchmark: 42% Performance Drop
AFTER: OVERHAULED & REPASTED
52°C (Cool & Silent)
Arctic MX-4 Premium Compound
Benchmark: 100% Sustained Peak Clock
Storage Migration

POS Kasir HDD to NVMe SSD Migration

Kloning & upgrade storage kasir dari harddisk lambat ke NVMe super cepat dengan zero-data-loss.

BEFORE: 5400RPM HDD
7 Menit Booting
85% Disk Busy Time & Bad Sector Risk
Kasir Lag saat Jam Ramai Transaksi
AFTER: PCIE NVME SSD
11 Detik Instant Boot
Clonezilla Zero-Loss Migration
Transaksi POS Lancar + Daily Auto-Backup
Traffic Management

MikroTik Bandwidth Management & QoS

Manajemen prioritas bandwidth jaringan kantor agar transaksi kasir & email tidak terganggu unduhan.

BEFORE: UNMANAGED WAN
340ms Ping Spike
POS Kasir Sering Request Timeout
Bandwidth Monopolized by Background Updates
AFTER: MIKROTIK PCQ + QOS
8ms Stable Latency
Dedicated Priority Queue for POS Kasir
0% Packet Loss & Fair Share untuk Office

Service & SLA Estimator

Calculate estimated turnaround time, recommended architecture, and SLA commitments for your workplace

Configure Infrastructure Needs

25 Unit
5 (Small Office) 50 (Mid-Enterprise) 150+ (Multi-Branch)

Estimated SLA & Timeline

Estimated Turnaround: 1 - 2 Hari Kerja
Target SLA Uptime: 99.9% Uptime Commitment
Support Tier: Pro Enterprise SLA
Selected Modules: 2 Layanan Aktif

Estimasi langsung terisi otomatis dalam format pesan rapi siap kirim.

Certifications & Credentials

Verified technical competencies and ongoing professional development

CompTIA A+ (Core Series)

CompTIA

Hardware & OS Diagnostics
Certified

MikroTik MTCNA / CCNA Standards

Network Engineering

Routing & Switching
Network

Microsoft 365 & Windows Enterprise

Microsoft

Desktop & Cloud Support
Enterprise

Linux System Administration

LPI / Ubuntu Foundation

Server & CLI Ops
Linux

IT Infrastructure & Security

Cyber Security Practice

Threat Mitigation
Security

Computer & Network Technology

Vocational Background

Formal IT Background
Academic

Career Experience

Proven track record in enterprise retail & industrial IT maintenance

2020 - Present (5+ Years)

Senior IT Support Specialist

PT Indomarco Prismatama

  • Implemented scheduled preventive maintenance programs, cutting hardware failure rates by 35% across 150+ operational systems.
  • Spearheaded centralized antivirus deployment and automated security patch management to protect enterprise data assets.
  • Maintained a 99% SLA resolution rate for store POS infrastructure, handling rapid hardware swaps, network failover, and OS recovery.
2017

IT Support Intern

PT PLN Keramasan Kertapati

  • Assisted server administration routines, Linux/Windows OS deployment, and local server hardware health checks.
  • Terminated UTP network cables (crimping & patch panels), configured wireless access points, and resolved switch port errors.

Recommendations & Feedback

What colleagues, managers, and clients say about my work ethic

Haris is one of the most reliable IT Support technicians I have worked with. When our office network crashed right before a major presentation, he diagnosed the broadcast storm in 15 minutes and brought everything back up smoothly.

AR
Ahmad Rizky
IT Operations Manager

His hardware diagnostic skills are top-notch. He recovered all financial records from a corrupted drive that other shops said was unrecoverable. Saved our company weeks of lost productivity!

BS
Budi Santoso
Finance Director

Very communicative and patient when guiding non-technical employees through software and email setups. He is an indispensable asset for any IT infrastructure team.

SN
Siti Nurhaliza
Office Administrator

Get in Touch

Let's discuss full-time career opportunities, IT consultations, or emergency infrastructure support

Let's Connect & Collaborate

Looking for a dependable, proactive IT Support Specialist to strengthen your technical team? Reach out through any of these direct channels.

Email

mhrs.354@gmail.com

WhatsApp / Phone

+62 815-1731-8354

Location

Palembang, Sumatera Selatan, Indonesia

Availability

Full-Time / On-Site / Remote
Need Quick Response?

Click here to build a prefilled WhatsApp inquiry

Quick WhatsApp Inquiry
haris@it-support-hub:~ (bash)
guest@muhamadharis-pc:~$ 
CURRICULUM VITAE (PDF PREVIEW) • MUHAMAD HARIS

MUHAMAD HARIS

SENIOR IT SUPPORT SPECIALIST & NETWORK ENGINEER

Palembang, Sumatera Selatan, Indonesia mhrs.354@gmail.com +62 815-1731-8354 Siap Kerja / Full-Time & Kontrak

RINGKASAN PROFESIONAL (PROFESSIONAL SUMMARY)

Spesialis IT Support & Teknisi Jaringan berdedikasi tinggi dengan pengalaman kerja 5+ tahun di lingkungan retail & enterprise (PT Indomarco Prismatama). Terbukti andal dalam memangkas tingkat kegagalan hardware hingga 35%, instalasi & konfigurasi routing MikroTik VLAN, standardisasi keamanan antivirus terpusat, deployment sistem operasi massal (Sysprep/Clonezilla), serta penanganan insiden darurat dengan standar kepatuhan SLA 99%.

PENGALAMAN KERJA (WORK EXPERIENCE)

Senior IT Support Specialist – PT Indomarco Prismatama
2020 – Sekarang • Palembang
  • Reliabilitas Infrastruktur: Memelihara dan memastikan kelancaran operasional 150+ workstation, server lokal cabang, serta sistem POS toko dengan komitmen kepatuhan SLA 99%.
  • Preventive Maintenance: Menginisiasi jadwal pemeliharaan hardware dan thermal overhaul berkala, berhasil menekan angka downtime dan kerusakan perangkat keras sebesar 35%.
  • Manajemen Jaringan: Mengonfigurasi router MikroTik, VLAN segmentation antardivisi, DHCP/DNS server, bandwidth management, serta failover link untuk menjaga uptime operasional.
  • Keamanan Sistem & Endpoint: Menerapkan standardisasi antivirus korporat, patch security Windows terpusat, mitigasi malware/ransomware, serta proteksi port USB pada titik kasir/kritis.
  • Disaster Recovery & Deployment: Melakukan kloning drive cepat dengan Clonezilla/Sysprep, backup data terenkripsi, dan restorasi data darurat tanpa kehilangan data transaksi.
IT Support Intern – PT PLN (Persero) Pembangkitan Keramasan
2017 • Palembang
  • Server & OS Maintenance: Membantu instalasi, konfigurasi, dan pemeliharaan sistem operasi Windows Server & Linux Ubuntu untuk kebutuhan komputasi operasional.
  • Infrastruktur Jaringan Fisik: Melakukan perakitan kabel LAN (UTP Cat6), terminasi patch panel, crimping konektor RJ45, pengujian integritas kabel, dan manajemen switch.
  • Dukungan Teknis Pengguna: Memberikan penanganan teknis *first-line support* untuk perangkat printer kantor, scanner, instalasi software kantor, dan konfigurasi access point WiFi.

KEAHLIAN UTAMA & TEKNOLOGI (CORE COMPETENCIES)

Hardware & Periferal:

Diagnostik Komponen & Motherboard, Perakitan PC/Server, Thermal Overhaul, Upgrade RAM/NVMe SSD, Perbaikan Printer Laser/Thermal POS, Instalasi CCTV NVR/DVR.

Jaringan & Routing:

MikroTik RouterOS (Routing, Firewall NAT, Bandwidth Queues, Hotspot), VLAN Trunking, WiFi Bridge & Access Point, Crimping & Patch Panel, Wireshark Packet Analysis.

Sistem Operasi & Tool:

Windows 10/11 Pro, Windows Server, Linux Ubuntu CLI, Microsoft 365, Outlook, Remote Support (AnyDesk, TeamViewer, RustDesk), Clonezilla, DISM, PowerShell Automation.

Keamanan & Backup:

Centralized Antivirus, Malware Mitigation & Sanitization, USB Storage Lockdown, Automatic Scheduled Backup, Disaster Recovery Planning.

SERTIFIKASI & STANDAR KREDENSIAL

MikroTik Certified Network Associate (MTCNA) Standards Routing, Switching, Firewall & Bandwidth Management
CompTIA A+ Core Series Standards Hardware Diagnostics, Operating Systems & Technical Support
Microsoft 365 & Windows Desktop Administration User Management, Outlook Configuration & Cloud Integration
Linux System Administration Fundamentals Ubuntu Server, Command Line Tools & Service Management

PENDIDIKAN (EDUCATION)

Teknik Komputer dan Jaringan (TKJ)
Indonesia

Fokus studi mendalam pada arsitektur komputer, diagnostik perangkat keras, instalasi sistem operasi, topologi jaringan LAN/WAN, serta keamanan sistem jaringan dasar.

ESC
↑ ↓ Navigasi ↵ Pilih ESC Tutup
Tersalin ke Clipboard!